Privacy Policy

This privacy policy outlines the procedures Innovelec Solutions Limited (“we” or “us”)  has in place regarding the collection and use of any personal information (i.e. information from which you can be identified) that you have given us, we collect when you have contacted us for information on products or related services or by your agreement to receive relevant third party information from other sources.

We respect your privacy and take care in the storage and use of your personal information. If you have any questions or queries regarding this policy, please contact us: [email protected]

What Personal Data Do We Collect?

Information we may collect, may include, but, is not limited to:

• your name and contact information, including email address and company details
• information regarding your professional interests, demographics, interests in our products and contact preferences in order to provide you with further correspondence about our products and services.

What do we do with the information we collect?

We will hold and use your personal information on our secure computer systems and we will never pass this personal information to any third party.

Who do we share this information with?

We respect your privacy and will not sell or lease your personal information. The information you provide to us may be accessed by our staff in the course of performing the activities outlined in the sections below.

Innovelec Solutions Limited will not share or distribute any of the information you provide to us to any third parties.

How do we use Personal Data?

We will use this information for the following reasons:

• to reply to email, telephone  or postal enquiries
• to process orders and supply order confirmations
• to keep internal records current
• to provide a personal service,
• to provide information tailored for your requirements
• to analyse how our website is used
• for analysis of marketing activities
• to follow up if you have shown interest in a particular product or service
• to follow up as part of our ongoing commitment to providing excellent customer support
• to provide information on goods and services offered by third parties (e.g. Suppliers)

Marketing

We may use your personal information to contact you with product information and communications in line with the permission you have provided.

This marketing content may include tailored marketing messages about products relating to those in which you have already shown a legitimate interest (by purchasing our products or by requesting information relating to our products).

In relation to electronic mail (email and SMS as opposed to post or fax), if you are a customer or have previously asked us for information on our products or services, we may send you information on our range of products and services by electronic mail, unless you have asked us not to do so. 

In relation to receiving marketing and other information from us, you may change your mind at any time by emailing [email protected] or by clicking the unsubscribe link at the bottom of our emails.

How Long do we keep your personal Information?

We will keep data for the length of time we are legitimately communicating with our customers. Where there is a legal requirement to retain data for longer than we require we will do so.

We keep personal information where:

• A legal requirement requires we hold data for a specific time
• The business has a legal basis to do so including data opt-ins, revised opt-ins and renewed consents.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more
• To access your personal data by making a Subject Access Request (SAR) for the information we hold on you.

• To have your information corrected if it is inaccurate
• To restrict (prevent) the processing of your personal data
• To request that your data be erased
• To object to us using your data for particular purpose or purposes
• The right to data portability. (Where Applicable)
• Rights relating to automated decision-making and profiling.

How to get copies of or amend the information we have collected?

You may request a copy of the personal information that we hold about you. If you would like details of the personal information we store about you, please write to:

Innovelec Solutions Ltd
8 Progression Centre,
Mark Road,
Hemel Hempstead,
Herts.
HP2 7DW.

Telephone: 01442 573035
Email: [email protected]

What to do if you have a complaint about our use of your personal information

If you have a complaint about the information we hold or how we use that information, please contact our team, who will deal with your request promptly:

By Writing to:
Innovelec Solutions Ltd
8 Progression Centre,
Mark Road,
Hemel Hempstead,
Herts.
HP2 7DW.

Telephone: 01442 573035
Email: [email protected]

If you are not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office. https://ico.org.uk/concerns/

Security

We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Linking

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy and cookie statements applicable to the website in question.